Data Loss in cloud document lost after crash

Forum|Forum|1 year ago
October 1, 2024
3 replies
426 views

So I was working on a cloud Illustrator file since this morning, then suddenly my Illustrator froze and then closed with no notification, nothing. When I reopened my file - it was the old version from early morning, missing many hours of the work I have done since. There was no file recovery window as it happens when the files are saved locally, nothing - last version saved 9 in the morning and all the other work gone. Is there a way to restore my data?

Anubhav M

Community Manager

Hello @Marina303696150zau,

I am sorry to hear about your experience. Would you mind reverting to a previous version of the cloud document (https://adobe.ly/3Y7axxu) to check if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

M

Marina303696150zauAuthor

Known Participant

The problem is that the last version is from 6 hours ago, for some reason there is not a single version saved since even though I had auto save on

Anubhav M

Community Manager

Hello @Marina303696150zau,

Thanks for confirming. Would you mind checking if you can save new files as Cloud Documents in Illustrator or Photoshop?

Looking forward to hearing from you.

Thanks,

Anubhav

M

Marina303696150zauAuthor

Known Participant

Also there are no versions saved since earl< morning for some reason

M

Marina303696150zauAuthor

Known Participant

The same just happened to me, Illustrator just randomly crashed and many hours of work gone - the cloud document reverted to an older Version. What is the best solution to recover the data?

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