Skip to main content
M
mark_8069
Participant
June 5, 2025
Answered

DataRecovery Disabled Error

  • June 5, 2025
  • 3 replies
  • 601 views

It looks like the latest update to Illustrator has removed the file path outlined in this document: 
https://helpx.adobe.com/illustrator/kb/recover-files-after-crash.html

Adobe\Adobe Illustrator <version> Settings\<locale>\x64\DataRecovery

 

The "Adobe Illustrator <version>" folder no longer exists at this location. Instead, there are version number folders within a folder Named "Adobe Illsutrator".

 

Since my lasy update I think this has caused Illustrator to default to my desktop for Data Recovery and then gives me a "Data Recovery Disabled" message. Has anyone else had this issue? How do I fix it? 

Correct answer mark_8069

Looks like the old reinstall did the trick! Completly deleted Acrobat and then changed the location of the Data Recovery folder and the error dod not come back today! 

3 replies

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
June 6, 2025

I have not seen this error with a regular version of Illustrator, which one do you use?

Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
June 6, 2025

@Ton Frederiks , I don't think you were responding to me since you mentioned "error" but I'm on 29.5.1.

I did have the error but haven't seen it lately.

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    June 6, 2025

    @Dave Creamer of IDEAS I saw it today in a prerelease version.

    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    June 6, 2025

    Did you set a new folder in the preferences:

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    June 6, 2025

    Hello @mark_8069,

    Could you share more details, like the version of the OS/Illustrator installed, along with a small screen recording of your settings and the workflow, so we can better assist you?

    Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

    Looking forward to hearing from you.

    Anubhav

    M
    mark_8069AuthorCorrect answer
    Participant
    June 6, 2025

    Looks like the old reinstall did the trick! Completly deleted Acrobat and then changed the location of the Data Recovery folder and the error dod not come back today! 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices