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MustenJiruwala
MustenJiruwala
Inspiring
August 29, 2024
Answered

Debugging "This plugin has issues" message while starting Illustrator

  • August 29, 2024
  • 3 replies
  • 618 views

Hello All

We have developed a Illustrator plugin, the plugin is functioning correctly on our development systems (Windows 10/11 Home), but it fails to load properly on a client's machine running Windows 10 Pro. The only message displayed at startup is "This plugin has issues," without any detailed information.

I am seeking your assistance in identifying the exact cause of this failure. Specifically, I would like guidance on:

1. Where to locate or enable detailed logs for plugin load failures within Adobe Illustrator.

 

2. Any common compatibility issues between plugins and different Windows editions or with antivirus software such as Kaspersky.

 

3. Recommended steps to diagnose and resolve this issue.

 

I have not been able to locate any logs that provide further details on the problem. If additional diagnostics or debugging tools are available, I would greatly appreciate your guidance.

Please let me know if there are any specific logs, configuration settings, or steps that I should follow to gather more information on this issue.

Illustrator version is 27.9.5 (on both systems)

 

Thank you for your support and I look forward to your assistance.

 

Madhusudhan

This topic has been closed for replies.
Correct answer MustenJiruwala

Hello

We have resolved the problem.

Unfortunately, the documentation does not mention the project settings. My team had to compare the Windows project settings and found that there were quite a few changes needed. e.g.

// following two lines had to be changed
//      <PrecompiledHeader>Create</PrecompiledHeader>
//      <PrecompiledHeaderFile>IllustratorSDK.h</PrecompiledHeaderFile>
// to these lines
      <PrecompiledHeader>NotUsing</PrecompiledHeader>
      <PrecompiledHeaderFile>stdafx.h</PrecompiledHeaderFile>

This new line had to be added

 

    <PreBuildEvent>
      <Command>echo   performing: python ..\..\tools\pipl\create_pipl.py -input "[{\"name\":\"Automation\",\"entry_point\" : \"PluginMain\"}]"</Command>
    </PreBuildEvent>

 

and a few others.

 

It would be truly time saving if a proper documenation is given to the developer rather than developer using the sample plugin code or project settings without any knowledge.

 

Musten Jiruwala

3 replies

MustenJiruwala
MustenJiruwalaAuthorCorrect answer
Inspiring
September 11, 2024

Hello

We have resolved the problem.

Unfortunately, the documentation does not mention the project settings. My team had to compare the Windows project settings and found that there were quite a few changes needed. e.g.

// following two lines had to be changed
//      <PrecompiledHeader>Create</PrecompiledHeader>
//      <PrecompiledHeaderFile>IllustratorSDK.h</PrecompiledHeaderFile>
// to these lines
      <PrecompiledHeader>NotUsing</PrecompiledHeader>
      <PrecompiledHeaderFile>stdafx.h</PrecompiledHeaderFile>

This new line had to be added

 

    <PreBuildEvent>
      <Command>echo   performing: python ..\..\tools\pipl\create_pipl.py -input "[{\"name\":\"Automation\",\"entry_point\" : \"PluginMain\"}]"</Command>
    </PreBuildEvent>

 

and a few others.

 

It would be truly time saving if a proper documenation is given to the developer rather than developer using the sample plugin code or project settings without any knowledge.

 

Musten Jiruwala

MustenJiruwala
MustenJiruwalaAuthor
Inspiring
September 3, 2024

We have developed and tested an Illustrator 2023 plugin for a client. The plugin is compiled for Windows as well as for Mac. The plugin works well on Windows system as well as on Mac systems in our office. However, at client's office, it is loading on Mac but not on Windows. It shows "Plugin has Issues" and does not load.

 

We both are using Windows 10 Pro, Illustrator 27.9.5 and the same plugin.

 

Yet, on client's system its not loading.

 

How to find the problem so that we can look for a solution?

 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 5, 2024

Hello @MustenJiruwala,

Thanks for your patience. Would you mind sharing a screenshot /screen recording of the error message so we can check it with the team?


Looking forward to hearing from you.

 

Thanks,

Anubhav

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 29, 2024

Hello @MustenJiruwala,

We understand that encountering technical issues can be frustrating. Kindly allow me some time to check this with the team.

Thanks,
Anubhav

MustenJiruwala
MustenJiruwalaAuthor
Inspiring
September 4, 2024

Thanks Anubhav,

I need to know where to locate or enable detailed logs for plugin load failures within Adobe Illustrator. Can you please help ?

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