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Igor24024870w099
Participant
April 13, 2022
Question

Delay to sync files on cloud

  • April 13, 2022
  • 1 reply
  • 315 views

I work with ipad and macbook at the same time, however I notice that it takes a long time for the files to sync, even with a good internet connection.

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1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
April 13, 2022

Could you please post how long that is?

I
Igor24024870w099Author
Participant
April 13, 2022

Something like 5 minutes for a simple .AI file, it impacts my workflow a lot.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
April 13, 2022

I believe that. It sometimes takes some time in my files as well.

 

Your Cloud account has sufficient space?

Are perhaps firewalls running that prevent things from accessing your computers?

Did you try logging out and then logging into your account again on both devices?

 

You could contact Customer Care so they can take a look inside your system to check this out https://helpx.adobe.com/contact.html

Since this also affects the CC app, maybe asking over in the other forum might give you additional insight: https://community.adobe.com/t5/creative-cloud-services/ct-p/ct-cc-services?page=1&sort=latest_replies&lang=all&tabid=all

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