Skip to main content
Participant
September 11, 2026
Answered

describe which activities are called as fraudulent and how fraudulent detection team work?

  • September 11, 2026
  • 2 replies
  • 47 views

i purchased my subscription, but was mailed that they smelled fraud act. Wanna learn about the team that detect fraud activities. which acts are detected as fraud activities . 

    Correct answer Bobby Henderson

    Did the email message list any specifics on why they suspected fraudulent activities with your account?

    The most obvious problem would be 2 or more computers trying to use apps in the same Creative Cloud account simultaneously. The payment method is another factor: a credit/debit card account could get hacked and then frozen. Or the personal info associated with the account doesn't match.

    2 replies

    Monika Gause
    Community Expert
    Community Expert
    September 12, 2026

    On top of that fraud warnings can be fraud themselves. 

    Bobby HendersonCommunity ExpertCorrect answer
    Community Expert
    September 12, 2026

    Did the email message list any specifics on why they suspected fraudulent activities with your account?

    The most obvious problem would be 2 or more computers trying to use apps in the same Creative Cloud account simultaneously. The payment method is another factor: a credit/debit card account could get hacked and then frozen. Or the personal info associated with the account doesn't match.