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Participant
Sep 11, 2026 11:04 PM UTC
Answered

describe which activities are called as fraudulent and how fraudulent detection team work?

i purchased my subscription, but was mailed that they smelled fraud act. Wanna learn about the team that detect fraud activities. which acts are detected as fraud activities . 

    Bobby HendersonCorrect answer
    Community Expert
    Sep 12, 2026 4:02 AM UTC

    Did the email message list any specifics on why they suspected fraudulent activities with your account?

    The most obvious problem would be 2 or more computers trying to use apps in the same Creative Cloud account simultaneously. The payment method is another factor: a credit/debit card account could get hacked and then frozen. Or the personal info associated with the account doesn't match.

    2 replies

    Monika Gause
    Community Expert
    Community Expert
    Sep 12, 2026 5:10 PM UTC

    On top of that fraud warnings can be fraud themselves. 

    Translate
    Bobby HendersonCommunity ExpertCorrect answer
    Community Expert
    Sep 12, 2026 4:02 AM UTC

    Did the email message list any specifics on why they suspected fraudulent activities with your account?

    The most obvious problem would be 2 or more computers trying to use apps in the same Creative Cloud account simultaneously. The payment method is another factor: a credit/debit card account could get hacked and then frozen. Or the personal info associated with the account doesn't match.

    Translate