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A
arlynnk49
Participant
June 6, 2023
Answered

desperate for answers. since new SSD installed (professionally), my tools won't work in illustrator

  • June 6, 2023
  • 1 reply
  • 279 views

need to use illustrator CC 2014 due to some hardware that won't upgrade. but since new SSD installed, along with mojave 10.14.6, my tools in illustrator are totally wonky. grab and won't release. the hand moves everything and won't release. the selection tool gathers more and won't release then makes more "boxes".

is this a software issue? or is there a setting in preferences that got skewed? or is there a keyboard shortcut that i used without knowing?

i am SOOOOOOOO frustrated!! don't know WHAT to do and work is backing up badly.

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Correct answer Monika Gause

Please check out this helpfile: https://helpx.adobe.com/illustrator/using/setting-preferences.html 

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 6, 2023

How did you get your applications over to the new hardware?

Have they been installed or just moved there from the old disk?

Re-install might be necessary. The hard part will be to get the installer.

 

You can try and reset the preferences first. This will erase all your settings. Rename the Preferences folder so that you can undo.

A
arlynnk49Author
Participant
June 6, 2023

i had a qualified mac "mechanic" do all the work. i BELIEVE they were "offloaded" then reinstalled from that back up. SO, my hubby bought me another imac (new to me) and i used the time machine to install onto it and now THAT one is presenting with the SAME issues!! 

can you walk me thru the reset preferences? i know how to WORK the computer (desktop publisher for 30+ years) but at a loss when it comes to HOW it works.  

Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
June 8, 2023

Please check out this helpfile: https://helpx.adobe.com/illustrator/using/setting-preferences.html 

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