Dialog boxes close as if Return key was pressed

Forum|Forum|9 years ago
December 16, 2016
4 replies
1334 views

I've had this problem for a while in both Illustrator CS6 and CC15: at random times, the dialog box will close as if the Return key was pressed.

Any time a secondary dialog appears, such as when doing a Save As, deleting layers that have artwork on them, saving as PDF, or trying to close without saving changes, sometimes the dialog will close by itself with the default option selected as if I'd hit Return, other times it doesn't.

Any idea why is this happening?

This topic has been closed for replies.

G

G P ShannonAuthor

Inspiring

Thank you - in most instances the dialog never appears and we go straight to the next one after a very brief pause. Very occasionally the dialog flashes quickly. This usually tends to happen the first time I launch the program, but can happen after that as well.

I do use a bluetooth Magic Mouse, but the keyboard is USB.

G

G P ShannonAuthor

Inspiring

Hello, thank you.

No, the screen sharing is only active when I log in remotely. System prefs, "enable screen sharing" is running, but it's been running for years without this problem. I connect through command-K and a VNC address from my home machine.

Nothing is connected to the internet any more than anything anyone else probably has running. Maybe I have a browser open, maybe not, depending on what job I'm working on. Creative Cloud and Dropbox are always connected.

geoffb81943439

Participating Frequently

Does the dialog box get closed immediately after it opens? If not, is there a predictable amount of time between when it appears and when it closes, or does it occur at a predictable time against your system clock?

Do you have a bluetooth keyboard for this computer that's connected to this computer somewhere and wasn't turned off?

G

G P ShannonAuthor

Inspiring

Thank you all for the help, I've been observing the behavior since the last post before the holidays. It happens even when I am remotely accessing my work computer through Screen Sharing, so it couldn't be the keyboard. It also happened when I swapped other keyboards as well.

There are no keyboard-enhancing programs installed.

No Wacom anything installed.

I just quit and relaunched Illustrator with Activity Monitor running, did a test save to PDF and it happened again. Exported a second time and it was OK (which is usual behavior). I don't know what I would see in Activity Monitor that would clue me in.