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Jos van Roij
Jos van Roij
Inspiring
September 22, 2020
Answered

Difficult to select grab and copy items in my design.

  • September 22, 2020
  • 1 reply
  • 473 views

Recently I encounter problems when slecting, grab, drag and copy items. By using mouse and keyboard combinations. (Like Cmd+alt + drag mouse to copy items)
It looks to be a general software problem with all different items; text and objects.

I've perforemd a clean install of macOS - iMac 5k 27# late 2014 - Catalina 10.15.6 and a fresh install of Adobe Illustrator 24.3. But this did not solve the problem. Both 32 RAM and 2TB of free space are available. Anyone recognizes this issue?

This topic has been closed for replies.
Correct answer Jos van Roij

Thnx! Will try other mouse tomorrow. 


Tryed some different mouses and had a system update to macOS V10.15.7 overnight. Problem looks solved now also even when using the first attached cordless mouse. Anyway thanks for assistance!

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
September 22, 2020

Which kind of input device are you using?

Which other apps are running? Does it also happen when there's nothing else running?

After a computer reboot?

Is the dictation service turned off in the system?

Jos van Roij
Jos van RoijAuthor
Inspiring
September 22, 2020

Hi Monika,

I'am using a iMac (Retina 5K, 27-inch, Late 2014)

4 GHz Quad-Core Intel Core i7 - 32 GB 1600 MHz DDR3 - AMD Radeon R9 M295X 4 GB

- Other apps are Photoshop and InDesign.
- And yes, it also happens when there's nothing else running
- After rebooting it seems to be solved for a few starting minutes
- I tryed to reboot with Cmd+Alt+P+R to clean up PRAM but this didn't solve the issue
- Yes, Dictation service is turned off in the system

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
September 22, 2020

And which pointing device do you use? A mouse?

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