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O
OccultAlias
Participant
January 19, 2024
Question

Document contains incompatible objects illustrator cloud

  • January 19, 2024
  • 1 reply
  • 521 views

Can't open my file again, this happened within a timespan of 2 minutes, had 2 files open; a workfile and a design file. At this moment only the workfile opens but the other one gets the popup. Tried downloading it in CC in web and it doesnt even render. I'm in a hurry and have a tight deadline, how can I fix this asap?

 

Thanks in advance

    This topic has been closed for replies.

    1 reply

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    January 19, 2024

    Maybe @Anshul_Saini can help.

    See this similar report:

    https://community.adobe.com/t5/illustrator-discussions/document-contains-incompatible-objects/m-p/13503535/page/2

     

      O
      OccultAliasAuthor
      Participant
      January 21, 2024

      I hope so Ton, thx for your reply! 

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      January 23, 2024

      Hello @OccultAlias,

      I understand the urgency of your situation. To address the "Document contains incompatible objects" issue, please share the file with me:

       

      • Go to the Assets website: Adobe Creative Cloud.
      • Locate your problematic file.
      • Click on the three dots (...) next to the file's thumbnail.
      • Choose share and then select the gear icon to enable "Save a Copy."

       

      Please share the link here or via DM, and I will forward it to the product team.

       

      Best,

      Anshul Saini

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