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Forum|Forum|9 months ago
July 11, 2025
2 replies
416 views

Hello Community, I imported a nautical rope file from Adobe Stock and received the above error. I could still import it into Illustrator without an issue, but when I place another AI graphic inside it - it looks great onscreen, but when I export it as a JPG or PNG or try to send the AI file, ihe colors of the interior graphic change! I tried the PS workaround & as many other things I could think of to no avail. Am I in the Twilight Zone? Even my more experienced Illustrator friend can't figure it out. It seems so simple, but... can anyone offer help on this? Thank you.

Correct answer McM100

Hi Anubhav, I replied to the email you sent and included Illustrator version and files. If you did not receive it, please let me know. Thank you.

Dave Creamer of IDEAS

Community Expert

Can you post the link to the stock image?

David Creamer: Community Expert (ACI and ACE 1995-2023)

M

McM100Author

Inspiring

Hello Dave, thank you for responding. This is the file that I couldn't get to render properly. https://stock.adobe.com/images/set-of-yellow-rope-woven-circle-vector-border-circle-vector-frame-isolated-on-white-background/228212307 I downloaded another file and it worked fine - not quite as sophisticated, but OK. All is well.

Dave Creamer of IDEAS

Community Expert

Earlier, on a replay, you mentioned you have not purchased the file. Are you working with the preview or the actual art?

Based on the original post, the problem was a color shift upon export. Did you open the art as an AI file or did you import? If the latter, was it into a CMYK document?

David Creamer: Community Expert (ACI and ACE 1995-2023)

Anubhav M

Community Manager

Hello @McM100,

Thanks for reaching out and sharing the details. I tried replicating this behavior using your test files, but could not. Could you share more details, like the version of the OS/Illustrator installed, and screenshots of how the color looks after being exported and in Illustrator and the export settings used, so I can better assist you?

Looking forward to hearing from you.
Anubhav

M

McM100Author

Inspiring

Thank you so much for responding, Anubhav. I have Illustrator 29.6.1. I haven’t yet purchased the rope you see here. I downloaded and tried at least three others in my account thinking they were the problem, but they were not, so I will wait to see if the client likes this rope before I purchase it. The .JPG shows what it converts to. The blue seems to be jumping over the gold, but it is placed under it.

Do you have this same problem when you open the files?

Best regards,

Diane

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