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Answered

Document goes into Outline mode, came up with a little box that said "Can't finish previewing."

Forum|Forum|7 years ago
October 17, 2018
14 replies
6626 views

Hello! I am having an issue with Illustrator.

I have a document that I was working on yesterday with no problem. This morning it went into Outline mode, and came up with a little box that said "Can't finish previewing." Then it switches to Outline mode.

Images in the document are lost.

Is there a way to set it back to standard mode so I can work with images again?

Correct answer Srishti Bali

Hi,

We have a fix and is available in the pre-release build. Please visit Adobe Prerelease and get the latest build for version 23.0.1

While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.

Regards,

Srishti

Show previous replies

Cristóbal Vila

Known Participant

Exactly the same problem here. It occurs on an apparently fashion way.

And it finally ended with an Illustrator Crash (report already sent to Apple and Adobe)

High Sierra here…

AshutoshChaturvedi

Community Manager

We would need your help in getting this resolved. Can you please email us on sharewithai@adobe.com

Cristóbal Vila

Known Participant

I also sent an email to you. If you need any other test I will be happy to help!

Thanks!

P3P510

Participant

Same happens to me, I'm using a MacBook Pro, for now it seems to work changing the preview mode to CPU (⌘E).

Lopetz

Participating Frequently

Having the same issue with Adobe Illustrator CC 2019 freshly installed. On Macbook and Mac Pro.

simono84268447Author

Participant

We believe it to be pixel preview mode that is not available.

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