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simono84268447
simono84268447
Participant
October 17, 2018
Answered

Document goes into Outline mode, came up with a little box that said "Can't finish previewing."

Hello! I am having an issue with Illustrator.

I have a document that I was working on yesterday with no problem. This morning it went into Outline mode, and came up with a little box that said "Can't finish previewing." Then it switches to Outline mode.

Images in the document are lost.

Is there a way to set it back to standard mode so I can work with images again?

    Srishti_Bali
    Srishti_BaliCorrect answer
    Legend
    October 26, 2018

    Hi,

    We have a fix and is available in the pre-release build. Please visit Adobe Prerelease  and get the latest build for version 23.0.1

    While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.

    Regards,

    Srishti

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    22 replies

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    Cristóbal Vila
    Cristóbal Vila
    Known Participant
    October 17, 2018

    Exactly the same problem here. It occurs on an apparently fashion way.

    And it finally ended with an Illustrator Crash (report already sent to Apple and Adobe)

    High Sierra here…

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    AshutoshChaturvedi
    AshutoshChaturvedi
    Legend
    October 17, 2018

    We would need your help in getting this resolved. Can you please email us on sharewithai@adobe.com

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      Cristóbal Vila
      Cristóbal Vila
      Known Participant
      October 17, 2018

      I also sent an email to you. If you need any other test I will be happy to help!

      Thanks!

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      P3P510
      P3P510
      Participant
      October 17, 2018

      Same happens to me, I'm using a MacBook Pro, for now it seems to work changing the preview mode to CPU (⌘E).

      Translate
      Lopetz
      Lopetz
      Participating Frequently
      October 17, 2018

      Having the same issue with Adobe Illustrator CC 2019 freshly installed. On Macbook and Mac Pro.

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      simono84268447
      simono84268447Author
      Participant
      October 17, 2018

      We believe it to be pixel preview mode that is not available.

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