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Participating Frequently
September 6, 2026
Question

Documents (e.g., 1.2 MB) take too long to open (6 minutes+)

Ever since the last two updates, documents in Illustrator take an exceedingly long time to open. I set a timer to see how long it took to open a 1.2 MB Illustrator document saved locally to my DropBox folder… I stopped counting at 6 minutes. I am at a loss for why this might be given the file size. Please fix. 

 

Thanks. 

 

–M

    5 replies

    justlearnskills
    Community Expert
    Community Expert
    September 8, 2026

    You could try clearing Illustrator preferences, Command K (Mac) or Control K (PC) to see if that clears it up. it should wipe corrupted settings that can cause slow file opening. Illustrator - General - Reset Preferences 

     

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    m
    Ton Frederiks
    Community Expert
    Community Expert
    September 7, 2026

    ​@Marygauxlightly Did you test if the file opens faster outside the Dropbox folder?

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    Participating Frequently
    September 7, 2026

    Surprisingly no. I saved a copy to my hard drive (not the DropBox folder) and it still took forever to open. 

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    Ton Frederiks
    Community Expert
    Community Expert
    September 7, 2026

    If you go back 2 updates and it works faster, you may want to report it here (you may want to report it anyway):

    https://illustrator.uservoice.com/

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