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Maria36224597jgin
Participant
July 11, 2025
Question

does anyone have this error on illustrator? (PARM)

  • July 11, 2025
  • 2 replies
  • 386 views

i started having this box opening every time i want to move or copy an object I created. I also lost all my brushes (custom) and all the objects made with them are now impossible to edit. is this normal? i think it started with the latest update. Super frustrating 

2 replies

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
August 5, 2025

Hi @Maria36224597jgin,

 

I'm really sorry for the trouble this is causing. Could you confirm the exact Illustrator version you’re using and your OS details (assuming it's macOS)?

First, try resetting Illustrator preferences to see if that resolves the issue. Close Illustrator, then relaunch it while holding Cmd+Option+Shift and confirm the reset. This will restore default settings, so I recommend backing up any custom preferences first. Learn more here.

If the problem continues, try re‑creating your brushes in a new file or copy the affected artwork into a new document. This helps check whether the issue is file‑specific.

If it still persists, test Illustrator in a new macOS user account or after disabling any third‑party plug‑ins (you can test in safe mode), as corrupted profiles or plug‑ins can trigger these appearance and brush issues.

If the error still occurs, please share a short screen recording along with the file, so I can investigate further.

 

Give these steps a try and let me know how it goes. 

Abhishek

Kurt Gold
Community Expert
Kurt GoldCommunity Expert
Community Expert
July 11, 2025

Can you share a sample file, so one can inspect the issue?

 

Also, tell exactly what objects you are trying to copy or move.

O
ohlalaa
Participating Frequently
August 2, 2025

I’ve been experiencing a recurring issue in Illustrator since updating the app 29 days ago. Every single day now, I’m encountering a save error that completely blocks me from saving my work,  making it impossible to use the app reliably.

The error seems to trigger when there’s overflow text in a text box. As soon as I try to expand the box to reveal the hidden text, Illustrator crashes or shows the error, and there’s no way to save the file afterward. It’s incredibly frustrating and feels like a complete waste of work each time.

I’ve attached the problematic file for reference.

O
ohlalaa
Participating Frequently
August 2, 2025
~ai-85323296-5715-4211-9a1c-6508dcfcb917_.pdf
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