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gaaabiiuu
Participant
September 9, 2024
Question

download no complete

  • September 9, 2024
  • 2 replies
  • 241 views

Hi guys, I have a problem installing my programs. I downloaded them but when it asks me for my computer key I can't add it and therefore I can't work with the program.
Do you know how I can access the program without needing my computer key to download it?

i have a mac

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2 replies

Disposition_Dev
Disposition_Dev
Legend
September 16, 2024

can you share a screenshot of the dialog so we can see exactly what it says?

 

where did you download the apps from? i dont recall seeing any such dialog since before CC was launched. If you're downloading the apps from the creative cloud app, you should already be logged in and theres no reason to validate the app?

 

or is it a system message from your mac asking for your password to authorize the installation of something? does your user account on the computer have admin priviliges? if not, do you know who the admin is?

Srishti_Bali
Srishti_Bali
Legend
September 10, 2024

Hi @gaaabiiuu

 

I'm sorry to hear about your experience. Does this error occur when you try to install all apps or just Illustrator? The security key is usually the password you use to log into your system. You might consider reaching out to Apple Support for assistance.

 

Regards,

Srishti

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