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svilen5C9E
svilen5C9E
Known Participant
February 10, 2021
Question

'Download Preview' image goes strait to Adobe Illustrator

  • February 10, 2021
  • 3 replies
  • 1782 views

When I try to ‘Download Preview’ an image the image goes straight to Adobe Illustrator. How to stop that from happening. I want to open the file in Photos, or save it in Photos File and use it from there. 

I am using Windows 10.

This topic has been closed for replies.

3 replies

Srishti_Bali
Srishti_Bali
Legend
March 17, 2021

Hi there,

 

Sorry for the delayed response. Looks like you are downloading the preview of stock files from CC libraries. Could you please confirm what type of file is this JPEG/ PNG, etc.?

 

You just need to change the default app to open these files from Illustrator to your desired application. 

  • Right-click the file and choose Open With > Choose Another App from the context-menu.

Or 

  • Choose Start > Control Panel.
  • Double-click Default Programs.
  • Click Associate A File Type.
  • Select ..jpeg or .png from the list.
  • Click Change Program.
  • If your desired app (Photos) is listed, choose it. Otherwise, click Browse to locate it and click Open.
  • Ensure that Always Use The Selected Program... option is selected. Click OK to close the Open With dialog box.
  • Download preview again and check.

 

Regards,

Srishti

    S
    Sue36059778ts18
    Participant
    March 28, 2024

    What about on a mac? Why is adobe stock downloading .ai as preview files on mac.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    March 28, 2024

    You might want to ask this in the Stock forum. https://community.adobe.com/t5/stock/ct-p/ct-stock?page=1&sort=latest_replies&filter=all&lang=all&tabid=discussions 

    tromboniator
    Community Expert
    tromboniatorCommunity Expert
    Community Expert
    February 11, 2021

    Well, I'm on Mac, but there must be a Windows equivalent (mustn't there?) where the contextual menu for each file gives access to an info window where you can indicate what app should open a particular file, with the option to have that application open all files of that kind.

    tromboniator
    Community Expert
    tromboniatorCommunity Expert
    Community Expert
    February 10, 2021

    Where a downloading file goes should be a setting in your browser preferences.

     

    Peter

      svilen5C9E
      svilen5C9EAuthor
      Known Participant
      February 10, 2021

      Hi Peter

      Thanks for reaching out and trying to help. Your advice was really invaluable, however despite all changes in the settings, I am still having the issue.
      It looks like the issues begin when you save an image to the Library as liked. I just tried with ‘DRONE’. I didn't have a file in my Library associated with Drones and the first image was saved in my local drive. However, the moment I created a file in my Library with ‘Drone name’ all images were instantly opened in Adobe Illustrator. Very frustrating as it takes ages to open the file in the Adobe Illustrator, instead of checking it instantly in Photos. Adobe Support was absolutely useless.

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