Downloaded Adobe Creative Cloud 2020 and old files disappeared
HELP please. I lost hundreds of ai files worth of work when I updated my creative cloud to 2020. I already tried talking to an Adobe rep via chat who did nothing except tell me that they have nothing to do with managing my files.
That would make sense, except that they are not only gone from my hard drive, but also gone from illustrator itself. When I log in, where I used to see all of my work in thumbnails, there is NOTHING.
I've already tried unhiding hidden files. And I've contacted Apple just to be sure there was nothing they could do (since I'm on a macbook), and they even said this had something to do with Adobe.
Please help if you have any idea about this, I feel like I've wasted years of time on artwork and money on an adobe subscription, with nothing to show for it, and no help from Adobe who I've been giving my money to.
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