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Participating Frequently
September 26, 2025
Question

Duplicating files - 'Use Artboards' tick box permanently ticked

  • September 26, 2025
  • 2 replies
  • 177 views

Hello,

We have noticed that often when working with some .ai files that the 'Use Artboards' button is locked:

The files only have 1 Artboard anyway so I wouldnt expect this to be a problem, but it means that our files get duplicated with "-01" added to the end.

Both files are identical when opened in Illustrator, we work with thousands of Illustrator files and this is a nightmare for our version control and storage.

 

I can only find help articles asking to 'tick' the greyed out box, not 'untick' the greyed out box.

Any files we have where that box is unticked like normal do not have the duplicating problem.

 

Using latest Illustrator Version 29.8.1. I have experienced the same issue with 29.8 and 29.71.

It is unclear how this is happening because it is not every file we work on, sometimes it happens to new files created from scratch, sometimes older legacy files created on previous versions.

 

This issue is being experienced by everyone in our team, and resetting our illustrator settings, or reinstalling doesnt seem to fix it. So I expect it is a file specific issue.

 

The only solution I can find that works is to Save as Copy, and that new file will work as expected.

Does anyone have any more information on why this may be happening? Or advice for how to untick that box? 

 

I have tried to attach the example files here but the site is giving me this error, could also be a symptom of the file problem:

 

Thank you.

2 replies

Anubhav M
Community Manager
Community Manager
September 26, 2025

Hello @TomH_,

Thanks for sharing the files. Kindly allow me some time to check this with the team.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.
Anubhav

Anubhav M
Community Manager
Community Manager
September 26, 2025

Hello @TomH_,

Thanks for reaching out. Would you mind sharing a link to some sample files after uploading them to a file-sharing service, so we can check it on our end?

Looking forward to hearing from you.

Anubhav

TomH_Author
Participating Frequently
September 26, 2025

Hi Anubhav,

 

Thank you for your reply,

 

Please see the files available here:

https://drive.google.com/drive/folders/1YEW67B5dVa9h1z60M9tb-BY68MBrvttY?usp=sharing

 

Let me know if you have any issue accessing them.

 

Thank you

Anubhav M
Community Manager
Community Manager
September 26, 2025

Hello @TomH_,

Thanks for your patience. I have confirmed with the team that this is how it works. You can save each artboard separately by checking the "Save each artboard to a separate file" preference in the options dialogue that comes up during the process. This preference is enabled only when the file has multiple artboards.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav