Each time I open Adobe, the settings are automatically reset

Question

My illustrator settings like color settings, workspace settings or may be other settings as well get reset everytime I reopened it. I have been using 2023 version currently. Previously used 2018 version which occurs the same issue.

This problem only happens on my Asus laptop. I have been using 2 laptops and both have that issue in illustrator. but on the desktop, everything is fine.

Monika Gause · Answer

Does Illustrator crash when you quit?

Your issue is a sign that the prefefrences get messed up. The preferences get written every time you quit and they get read every time you launch Illustrator. This can be caused by crashes and this can be caused by corrupted user folders. You might need to dive deep into your system to sort this out.

You might want to contact Customer Care and have them login to your system to figure this one out: https://helpx.adobe.com/contact.html

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