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fabrizio37372495utri
Participant
May 13, 2024
Question

el programa se congela

  • May 13, 2024
  • 1 reply
  • 146 views

hola a todos queria saber si alguien puede ayudarme, entro al illustrator pero tarda en cargar la interfaz como tambien se congela al momento de trabajar o tambien al momento de guardar solo aparace la pestaña en negro. Si alguien sabe que puedo hacer seria de mucha ayuda gracias. 

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1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
May 14, 2024

Can you please tell us your system and version number?

 

If this is your issue, can you try those tips? https://community.adobe.com/t5/illustrator-discussions/illustrator-opens-with-blank-window/td-p/9227237 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 14, 2024

Hello @fabrizio37372495utri,

We understand how frustrating it can be to encounter technical issues while working in Illustrator. Would you mind sharing the memory dump by uploading it to Google Drive/Dropbox/etc. and sharing a public link to it, so we can check it with the product team:

Steps to collect Memory Dump on Windows :
  1. Open Task Manager
  2. Right click on Adobe Illustrator task process
  3. Click on Create Dump file
  4. Once the dump is created, there will be a .dmp file created in temp folder(Location will be visible on dialog once dump is completely written)

 

Steps for macOS:

By default, macOS disables core dumps for most applications. To enable core dumps, you'll need to execute the following command in Terminal:

sudo launchctl limit core unlimited

After the crash, macOS typically generates a crash report which can be found in the following directory:

~/Library/Logs/DiagnosticReports

Also, during crash, a pop-up dialog appears. Click Report... to save the report to system reports. 
You can use the following steps to locate the system reports in your system: 

Click the launch pad and search for Console.

In Console, click System Reports on the left pane. 

Search for Crash report having the filename with a prefix as Adobe Crash Reporter_YYYY-MM-DD where YYYY-MM-DD is the date on which the file is saved.

Right-click on the report file and click Reveal in Finder to get the logs which can be shared.


Looking forward to hearing from you.

Thanks,
Anubhav

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