Elements not transferring to PDF properly

Question

My designer gave me this PDF for print, but the line isn't faded in the back. The source file and the PDF look fine on her end though. When I or my other co-workers open the file on their end it shows the line. For reference, the designer is in the UK and we're in the US, not sure if there is a version difference between the Macs or Illustrator causing this. She can't seem to fix it on her end. Any help would be much appreciated!

Morgan_Rucker2574 · Accepted Answer

Are there any color management warnings when you open the file? Please turn on the warnings in your color management settings for that.

THis looks like a Yucky discolored box: https://creativepro.com/eliminating-ydb-yucky-discolored-box-syndrome/

Ah yes, I'm playing with the flattening effects now and it got rid of the problem thanks!

Monika Gause · Answer

So she gave you a PDF. What kind of PDF? PDF/X - which X?And then you print that? Using which application and which printer?

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