Embedded images missing

Forum|Forum|6 years ago
January 23, 2020
2 replies
2273 views

I am absolutely livid right now. I sent my manufacturer an updated PDF file of our final packaging design. Turns out that our QR codes are missing and instead printed as black squares. In illustrator, the image says "Embedded" in the top left corner. When I hover over the word Embedded a tooltip pops out and says "No file associated with this image." How the hell does this even happen? When I open a previous version of the same artwork file, the QR images are there.

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C

caroline251879306yer

Participant

We have the same problem. There is something wrong with the software.

Monika Gause

Community Expert

@caroline251879306yer schrieb:

We have the same problem. There is something wrong with the software.

PLease tell us the exact steps that led to the issue.

How did you place the images, how did you save the file? Which app are you using to check your PDFs.

WHich version of Illustrator is it?

Monika Gause

Community Expert

In a PDF file, images are always embedded.

So I'm wondering exactly how that manufacturer printed that PDF. Maybe they didn't use Acrobat, but tried and import it in some third party application?

D

davpaiAuthor

Participant

When I open v5-22.ai or v5-22.pdf the images are missing. Yet in v5-21.ai or v5-21.pdf they are there. I don't think it has anything to do with PDF, but more of when I saved the illustrator file as a new version (new filename).

Monika Gause

Community Expert

You probably save the PDF with the option "Illustrator editability". In that case when you open the PDF inIllustrator, it opens the PDF part of the file, not the PDF.

Please see how files work in Illustrator:https://youtu.be/IpDh8Y7q8yE

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