Empty canvas, file layers visible - Illustrator on Windows

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Please Help with this issue. [video]

Draw and design

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N8.

Hey @bmftech

Sorry you are having this issue.
You may consider shutting down the program and restarting your computer.
Or
Uninstall and reinstall the program.

Cheers,
O. Nate

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Anubhav M

Community Manager

Hello @bmftech,

I am sorry to hear about your experience. I hope Oh.N8's suggestions helped resolve the problem. If not, try pressing the Ctrl/Cmd + E keys to see if it helps. Also, try exporting this file as a PDF, opening it in Acrobat, and sharing your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

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