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bmftech
Participant
September 29, 2024
Question

Empty canvas, file layers visible - Illustrator on Windows

  • September 29, 2024
  • 1 reply
  • 193 views

Please Help with this issue. [video]

This topic has been closed for replies.

1 reply

O
Community Expert
Oh.N8Community Expert
September 29, 2024

Hey @bmftech 

Sorry you are having this issue.
You may consider shutting down the program and restarting your computer. 
Or
Uninstall and reinstall the program. 

Cheers,
O. Nate

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 30, 2024

Hello @bmftech,

I am sorry to hear about your experience. I hope Oh.N8's suggestions helped resolve the problem. If not, try pressing the Ctrl/Cmd + E keys to see if it helps. Also, try exporting this file as a PDF, opening it in Acrobat, and sharing your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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