End user has cursor which sticks to objects.

I have an end user whose telling me her and her team have the issue with the cursor sticking to objects;  she has also stated she does not have the Magnet app installed on her macbook.

What she states in her ticket:

I have an end user with this complaint - however - she says she does do not have the Magnet app installed on her macbook.   I pointed her to the Magnet issue and she followed up saying it's not installed.  I check JAMF and I do not see the app on her macbook.

"Hello, My full team is having the issue noted in this article that sounds like it is because of another app on our computers. This issue slows us waaay down and makes it really hard to work.

Out of nowhere, my Adobe Illustrator 2024 has been having an issue with the cursor. When I'm working on a design and try to click to select an element, instead of selecting, it gets stuck to the cursor and drags the entire design or remains attached to the cursor until I click again."

I'd like to avoid having her reset her macbook but that's a very last resort since it impacts her team apparently.   I have asked her if there are any updates available for illustrator and she has not responded yet.

Thank you for any advice.