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Participant
September 27, 2022
Question

Erratic behaviour and involuntary movement on AI, Ps, Id

  • September 27, 2022
  • 3 replies
  • 394 views

Anyone else experiencing erratic behaviour and involuntary cursor movement on AI, Ps, Id?  

Trying to work and it's extremely annoying and counter-productive. 

Working on iMac (24-inch, M1, 2021)

All apps and OS Monterey 12.6 are up to date. 

Any suggestions? 

I've reset preferences in AI & Ps, but still happening. 

 

thanks in advance. T

This topic has been closed for replies.

3 replies

Anubhav M
Community Manager
Community Manager
December 6, 2022

Hello @TimIngram,

 

Sorry to hear about this experience. Would you mind trying to restart your computer in Safe Mode (https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac) and relaunching Illustrator to check if it helps?

 

Looking forward to your response.

 

Thanks,

Anubhav

Monika Gause
Community Expert
Community Expert
December 6, 2022

What kind of input device are you using?

Legend
September 28, 2022

Hi @TimIngram ,

 

Is the issue with the cursor happening only on Creative Cloud desktop applications or are you facing the same issue elsewhere?