erro ilustrator

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alguem pode me ajudar com esse erro? nao consigo acessar meus arquivos

Bug

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Monika Gause

Community Expert

Just so others don't need to do it, this is the error: "Não foi possível abrir o arquivo
A conta usada para fazer logon não tem acesso a este arquivo. Contate o
proprietario para obter mais informações."

Do you have multiple Creative Cloud accounts?

Or has this file been shared with you?

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Anubhav M

Community Manager

Hello @Dra. Paula33967999swuf,

We are still waiting for your response. Kindly let us know if it has been resolved or if you need further assistance.

Looking forward to hearing from you.

Thanks,

Anubhav

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