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Participant
February 6, 2024
Question

Erro na janela no ilustrator

  • February 6, 2024
  • 1 reply
  • 134 views

Não consigo usar a janela maximizada, ele não dá opção nem de fechar ou minimizar. Sabem como resolver esse problema?

Configurações: I5 - 10400, 16gb de RAM e GPU NVIDIA GeForce GTX 1650 Super.

Não consigo abrir mais do que isso a janela. 

 

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1 reply

Anubhav M
Community Manager
Community Manager
February 7, 2024

Hello @AndreMuzetti,

 

Sorry to hear about your experience. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps? Also, try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3UwK5vR) and share your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav