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E
efaccenda2021
Participant
June 17, 2017
Answered

Error -54 in Illustrator CC 2017

  • June 17, 2017
  • 11 replies
  • 44592 views

Hi,

I'm getting an error message when I start up Illustrator that says: "Can't open the illustration. The file is locked or in use."  ID:-54 (pictured below)

Someone please help! I've already uninstalled and reinstalled several times.

      Correct answer 安安25097886j5u4

      I solved this problem by changing mac's system preferences.

      system preferences > security & privacy > privacy > full disk access > check adobe illustrator and photoshop

      11 replies

      Show previous replies
      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      June 17, 2017

      Is the file on your harddisk? Or on a server?

      If on a server: download it to your harddisk first, then open.

      If on your harddisk: check access privileges.

        ghadaf71263547
        ghadaf71263547
        Participant
        December 19, 2019

        Hello I got the same message and the file is on hard disk 

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