Skip to main content
efaccenda2021
Participant
Jun 17, 2017 1:47 AM UTC
Answered

Error -54 in Illustrator CC 2017

Hi,

I'm getting an error message when I start up Illustrator that says: "Can't open the illustration. The file is locked or in use."  ID:-54 (pictured below)

Someone please help! I've already uninstalled and reinstalled several times.

      安安25097886j5u4Correct answer
      Participant
      Jul 27, 2022 4:46 PM UTC

      I solved this problem by changing mac's system preferences.

      system preferences > security & privacy > privacy > full disk access > check adobe illustrator and photoshop

      View reply

      34 replies

      Show previous replies
      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      Jun 17, 2017 9:38 AM UTC

      Is the file on your harddisk? Or on a server?

      If on a server: download it to your harddisk first, then open.

      If on your harddisk: check access privileges.

      Translate
        ghadaf71263547
        ghadaf71263547
        Participant
        Dec 19, 2019 7:14 PM UTC

        Hello I got the same message and the file is on hard disk 

        Translate
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices