Error "An unknown error caused the operation to fail" while exporting raster images from Ai 2020

Forum|Forum|6 years ago
November 15, 2019
5 replies
5712 views

After updating to Illustrator 2020 I am getting error messages when trying to export file as a TIF, PSD, PNG, JPG (any Photoshop compatible file). Does not happen to every file. I've tried to compare differences of the files and they are all types. Some all vector, some with TIF or PDF files incorporated in them. Double checked all my preferences and also did an uninstall/reinstall of application. Problem persists.

Error message is as follows: ! An unknown error caused the operation to fail.

Screen shot of error attached.

{Renamed by MOD}

This topic has been closed for replies.

J

Jacqueline5D0C

Participant

I had this issue, and it seemed to be lack of disk space on my computer. I cleared some space, and was able to export to .tif without issues.

D

DG Cortassa

Participant

Having the same issue right now. Can't export as TIFF.
Changing the file's name did not solved it, neither replacing the images in the file or creating a new one.

Larry G. Schneider

Community Expert

How big is the file? What's the resolution that you are using while trying to save? Where are you saving? (Desktop, external drive, synced drive)

Srishti Bali

Community Manager

Hi Kris,

So sorry to hear about this. Please try the steps shared by Trish and let us know if that helps.

Also, you can keep two versions installed on your system. While we are troubleshooting, you can install 2019 version from the Creative Cloud desktop app: https://helpx.adobe.com/in/download-install/using/install-previous-version.html

Regards!

Srishti Bali

Community Manager

Hi there,

Thanks for reaching out and highliting this. We have recently released an update for Illustrator 2020 (v 24.0.1) which contains some stability fixes. If you are not already on v 24.0.1, then we recommend you to update to the latest version and let us know how it goes.

PS: As of now, v(24.0.1) is released only in Germany, Canada, France, Italy, India, Australia, Netherlands. It will be rolled out to all geos soon.

For more details please take a look at this post: https://community.adobe.com/t5/illustrator/new-update-for-illustrator-24-0-1/td-p/10757029

If that doesn't help, I would request that if you can share a few more details like:

Operating system you are working on.
Where the exported files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
Will it be possible for you to share a sample file?

We’re here to help, just need more info.

Regards,

Srishti