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LAveryWaterloo
Participant
August 19, 2019
Answered

Error code 145 on Illustrator update

The Creative Cloud App informed me that an update was available for Illustrator, so I clickd the update button. After a few minutes, I got:

Installation failed - More Info

Clicking on More Info got me

Installation Failed

File already exists at the install Path. Rename/Delete the file and then try again.

Error code 145

More Information.

Clicked on More Information again, to get:

Exit Code: 145

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 3 warnings(s)

FATAL: Error (Code = 145) executing in command 'MoveDirectoryCommand' for package: 'AdobeIllustrator23-Core', version:23.0.6.637

FATAL: Error occurred in install of package (Name: AdobeIllustrator23-Core Version: 23.0.6.637). Error code: '145'

WARN: uninstall xml 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\ILST_23_0_3_AdobeIllustrator23-Settings_23.0.0.530.pimx' does not exist, treating package 'AdobeIllustrator23-Settings' as uninstalled

WARN: uninstall xml 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\ILST_23_0_3_AdobeIllustrator23-BridgeSupport_23.0.0.530.pimx' does not exist, treating package 'AdobeIllustrator23-BridgeSupport' as uninstalled

WARN: Target directory already exists: 'C:\Program Files\Adobe\Adobe Illustrator CC 2019\Support Files\Contents\Windows'

-------------------------------------------------------------------------------------

I searched these forums, and the suggestion seemed to be to uninstall the Creative Cloud App, then start over. I download the Creative Cloud Uninstaller. It failed, telling me there was an error. I tried reinstalling Creative Cloud. After that, I launched it and tried again to update Illustrator. Same error.

Right now, I don't have a working Illustrator.

Moderator: Moved from Adobe Creative Cloud​ to Illustrator

    DelphiZoa
    DelphiZoaCorrect answer
    Participating Frequently
    August 20, 2019

    Hi LAveryWaterloo,

    I know this seems like a silly fix, but if you haven't already, turn the computer off, then back on and then try to launch/update. For this issue, it works more often than you'd think.

    If that doesn't solve things, reply to this discussion, and we'll go from there.

    View reply

    9 replies

    spencer522
    Participant
    January 15, 2020

    omg that worked for me too. 

    Translate
    Art&Tigers
    Participant
    January 20, 2020

    Jan 2020 - Error Code 145:  Yes! Recieved the update error code 145 then I logged out of everything Adobe. Did a computer restart. Ran the update again and it worked! Whew.... Couldn't live a day without my Illustrator 😉

    Translate
      numa64160
      Participant
      May 15, 2020

      69 € per month for the suite....

      And adobe still not support or fix bugs on the installation procedure....

      More and more bugs..

      It's a shame. 

      Translate
      LAveryWaterlooAuthor
      Participant
      August 20, 2019

      That did the trick! Thanks.

      I had a long calculation going yesterday that I didn't want to interrupt.

      Translate
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      August 20, 2019

      Take a look here:

      Illustrator 2017 update fails error 145

      Creative Cloud Updating Error Exit Code 145

      error code 145

      Translate
      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
      LAveryWaterlooAuthor
      Participant
      August 20, 2019

      Yes, of course I already looked at all of those and tried the stuff they recommend. None of them worked. I described most of that in my original post.

      Translate
      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      August 20, 2019

      Please contact Adobe Customer Care. SOmeone will need to have a look into your system.

      Contact Customer Care

      Translate
      DelphiZoa
      DelphiZoaCorrect answer
      Participating Frequently
      August 20, 2019

      Hi LAveryWaterloo,

      I know this seems like a silly fix, but if you haven't already, turn the computer off, then back on and then try to launch/update. For this issue, it works more often than you'd think.

      If that doesn't solve things, reply to this discussion, and we'll go from there.

      Translate
        Rina V D
        Participant
        January 15, 2021

        Dude, you're a lifesaver! This stupid error comes up every time I try to update Illustrator and Illustrator only. I wish I found this sooner lol

        Translate
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