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Yara Donají
Participant
Jan 11, 2025 12:14 AM UTC
Question

Error con lápiz

Mi Illustrator siempre ha funcionado bien pero últimamente se está trabando el programa cuando utilizo la herramienta Lápiz. No se guarda el trabajo y deja de responder el programa. Gracias a quien responda

 

    2 replies

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    Jan 11, 2025 9:48 AM UTC

    Did you already reboot the computer and reset the preferences (this will erase all your settings)?

    Does it work in Safe Mode?

     

    Please tell us about your hardware.

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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Jan 13, 2025 2:35 PM UTC

    Hello @Yara Donají,

    I'm sorry to hear about the performance issues you have encountered in Illustrator. I hope Monika's suggestions helped resolve the problem. If not, try the suggestions shared in this help article (https://adobe.ly/42d7cj4) and share your observations.

    Looking forward to hearing from you.

     

    Anubhav

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