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Max Mugen
Max Mugen
Inspiring
August 22, 2023
Question

ERROR COULD NOT READ THE FILE try replacing with another link

  • August 22, 2023
  • 1 reply
  • 340 views

hello 

i get this eror message on some png files : COULD NOT READ THE FILE try replacing with another link 
via place command or drag the file in the UI 

latest AI version win 10 
basic small png file 
file is apparently not corrupted and works fine in the os viewer 

import works correctly on most other similar files 
if I create a copy of the exact same file in the os and import it again it works 

from where the issue is coming from ? 

thx

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
August 22, 2023

PNGs can be formatted in a variety of ways.  So maybe you just want to open it in Photoshop and then save it from there.

Also: maybe your harddrive is going south. You might perhaps run a disk check.

Max Mugen
Max MugenAuthor
Inspiring
August 24, 2023

well, i'm trying to understand what is going on here 
So, yes indeed I can re render the image in PS or else and as I said in OP It works. 
But i don't get why this error pops up from time to time 

i doubt it can come from a hardware drive problem as the file itself is valid with other softwares and the hardware is recent 
anyway I'll look into that as well

Thank you for your insight 

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