Error dialog is unresposive

Forum|Forum|1 year ago
August 7, 2024
1 reply
257 views

I'm trying to load an SVG file in Illustrator, but I get an error dialog that "The followimg items could not be imported properly" and in the box below "Clipping will be lost on roundtrip to Tiny".

Okay, fine, I can deal with whatever that means. Font issues, no big deal.

The problem is that the AI interface now refuses to respond. I click on the "OK" button in the dialog, and nothing happens. I cmnd-Q to quit the app, and nothing happens.

So now it's a Force Quit and don't try to open that file (or any other SVG?) again?

Advice appreciated.

This topic has been closed for replies.

R

Robert39042410zpeoAuthor

Participant

Hah! Meanwhile, Photoshop is happy to open the SVG file with zero complaints.

Anubhav M

Community Manager

Hello @Robert39042410zpeo,

We understand that encountering technical issues can be frustrating. Would you mind sharing some more details, like the exact version of the OS/Illustrator and a public link to a sample file after uploading it to Dropbox/Google Drive/etc., so we can check it on our end?

Looking forward to hearing from you.

Thanks,

Anubhav

R

Robert39042410zpeoAuthor

Participant

I am using an up-to-date Creative Cloud on a Mac Studio running an up-to-date macOS Sonoma. The troublesome SVGs were created using the Java echoSVG library.

An example is temporarily at https://www.dropbox.com/scl/fi/ts8u71z7kmtx3wvhv4zm5/echo.svg?rlkey=zsindetxfz1wefrq91g99tlah

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded