Error "Illustrator solo ha podido leer este archivo parcialmente"

Forum|Forum|1 year ago
September 10, 2024
1 reply
565 views

Hola, necesito ayuda para acceder a la versión editable de un archivo de Illustrator en el que estuve trabajando y al que hoy, no puedo acceder más que parcialmente y como PDF.
Mi archivo AI está guardado en mi disco duro y veo en "recientes" las miniaturas de mi trabajo pero, al abrirlo, me sale el mensaje y no puedo acceder al archivo. Adjunto captura del mensaje que hoy no me permite recuperarlo. ¿Qué puedo hacer?

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Anubhav M

Community Manager

Hello @defensor_0948,

Would you mind providing some details about the circumstances under which these files were saved or edited and the location of the files where they were stored? For example, were there any unexpected Illustrator crashes, sudden app closures, system shutdowns, or power cuts during the editing process?

Also, kindly share a link to a sample file after uploading to Dropbox/Google Drive/etc. so we can check it on our end. Although we cannot guarantee a successful recovery, we will try our best to do so.

Looking forward to hearing from you.

Thanks,

Anubhav

D

defensor_0948Author

Participant

Thank you! Yesterday I do remember an error ocurred when I was saving my file but it ultimately was saved on my second try and I continued working normally and the error never aroused again. The circumstances were the usual ones, in the same notebook, there were no app closures or system shutdowns or power cuts nor did the program expressed any unusual behavior. The location of my file is my computer, my local disk.

I will be very grateful with any help I can get, in the following link I send you my file without the linked images (which I think won't be helpful) https://we.tl/t-l3Hvgxbm9O

Thank you again!

Anubhav M

Community Manager

Hello @defensor_0948,

Thanks for sharing the link. It seems the file could only be read partially. We understand this may not be the ideal outcome, and we apologize for any inconvenience caused.

Could you confirm if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox? Storing files in such locations can sometimes lead to corruption issues. To prevent this from happening in the future, we recommend saving your work locally first and then manually copying it to your desired backup location.

Additionally, were you experiencing crashes in Illustrator when this issue occurred? If so, we suggest trying the troubleshooting steps outlined in this help article (https://adobe.ly/3MDHdby) to see if it resolves the problem.

To avoid similar situations in the future, we advise saving multiple copies of your active work locally or saving them as cloud documents.

Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.

Thanks,

Anubhav

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