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shreya84480520
Participant
June 20, 2017
Question

Error installing Adobe Illustrator CS4 on Windows 10

  • June 20, 2017
  • 1 reply
  • 1093 views

Hi I am trying to install Adobe Illustrator CS4 on Windows10 and the following error keeps popping up:

"Critical errors were found in setup. Please see the setup log for details"

Here is what I have tried so far based on other forum discussions without any luck:

1) Used "Adobe Creative Cloud Cleaner Tool".

2) Uninstalled all Adobe products on my laptop.

3) Tried installing the software on a Guest user profile on my laptop.

4) Ran the "Cleanup Script for Adobe CS4"

My laptop details are:

OS: Windows 10

RAM: 16 GB

Storage: 1TB SSD

Processor: Intel i7-6700 HQ CPU@2.60 GHz

System Type: 64-Bit OS, x64-based processor

I have also attached the link to the log file from the installation process:

Adobe Illustrator CS4 14.0 06-20-2017.log - Google Drive

Any help would be really appreciated.

Thank you.

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Community Expert
June 20, 2017

CS4 is a 32 bit application. Did you install it in compatibility mode?

https://www.howtogeek.com/228689/how-to-make-old-programs-work-on-windows-10/

shreya84480520
Participant
June 20, 2017

Yep, no luck there either. Error this time was: "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance"

Monika Gause
Community Expert
Community Expert
June 21, 2017

In that case you might just have reached the dead end.

It's a very old application that was made long before anybode would even think of Windows 10. Windows 10 contains changes in the architecture that might just not offer stuff that Illustrator CS4 needs to run or even install.

When you want to run old software, you will usually need an equally old system for it.