Error message when I start adobe illustrator and when I open a file (illustrator-20.0.jsx error)

Forum|Forum|4 years ago
February 7, 2022
2 replies
2929 views

The version of illustrator that I have is v 26.0.3.

When I start adobe illustrator and when I open a file an error message appears. If I press ok I can continue to work, but I am concerned about the error. I tried reinstalling everything adobe related and deleting everything from my disk. I also tried downloading a previous version (v 26.0.2).

Error message:

Error in C:\Program Files (x86)\Common Files\Adobe\Startup Scripts CC\Illustrator 2022\illustrator-20.0.jsx

Line 1:

I/O error

Bug

This topic has been closed for replies.

Bacon Bitz

Participant

Same issue any fixes yet?

Anshul_Saini

Community Manager

Hi @Eli Stergiouli & @Bacon Bitz,

Sorry about the trouble. I would suggest you try the steps suggested in this help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes.

Thanks & Regards,

Anshul Saini

E

Eli StergiouliAuthor

Participant

I just deleted the file like an other user recommended. The error stopped and until now I haven't had other problems. I don't like deleting random files, but it worked. I see inside the file a comment that says the file is it is named with the current version of illustrator but the actual name of the file is 20.0. Something is wrong.

Eli Stergiouli

Vector illustrator / Graphic artist / 2D Game artist