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ginog52313855
Participating Frequently
July 18, 2017
Question

Error Message when opening back versions from CC 2017

  • July 18, 2017
  • 3 replies
  • 776 views

Hi everyone!

I am presently using Illustrator CC 2017 and I was asked recently to save a  file to a CS6 version. When my coworker (he has CS6) tried to open it, he got an error message and couldn't open it. I tried to save it as a CS5 but still had the same error. Ironically, he can open the original CC 2017 version in CS6 but all layers are embedded to one single layer. I tried to find a forum or blog related to this situation without success. I also tried to unlock/unhide all layers involved but still no success from my coworkers side. I would like to know if this is a glitch in CC 2017 or is there a possible solution?

Thank you for your help if possible

    This topic has been closed for replies.

    3 replies

    G
    ginog52313855Author
    Participating Frequently
    July 19, 2017

    I can open all saved versions of my original file.

    Unfortunately, I cannot send/post the Illustrator files for confidentiality purposes.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    July 19, 2017

    ginog52313855  schrieb

    I can open all saved versions of my original file.

    Then you will need to check the network for errors.

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    July 18, 2017

    Can we see the error message. Sounds lek the .ai hal;f is getting dragged not the file, so the .pdf half is being opening instead.

    Try again. This time Save as and turn OFF pdf compatible and choose CS6.

    G
    ginog52313855Author
    Participating Frequently
    July 18, 2017

    Hello Mike,

    I tried all types of ways to save (unclicking all, just PDF, without PDf, etc) with no success. I asked my coworker to save the file on his desktop and then open the file instead of opening directly from the server...still no success.

    This is the error message:

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    July 18, 2017

    What's in the file? (effects, type ,etc. ...)

    What does the error message say?

    How did you send the file?

    When opening a file of a higher version, Illustrator accesses the embedded PDF part (if any).

    G
    ginog52313855Author
    Participating Frequently
    July 18, 2017

    The file contains layers with no effects. No specific attributes from CC2017 that would cause a conflict in CS6 or % for that matter. I even simplified the original so that the file would be compatible and my coworker would then add masks, etc.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    July 18, 2017

    Did you save directly to the server?

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