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silvionyc
Participant
March 16, 2019
Answered

error open vector smart object from photoshop to illustrator

  • March 16, 2019
  • 3 replies
  • 5436 views

a window prompt 'text import options' appear in Illustrator asking for an enconding

    This topic has been closed for replies.
    Correct answer Sam Cornelis

    It is Mojave related.

    If I double clicked on an ai file in the finder window, it opens in a PDF import window in Photoshop.

    The same happened if I double clicked on a smart object layer (an original ai file) in Photoshop. It opens that PDF import window in Photoshop.

    Then I changed the default program for AI files to Illustrator and it works again as it used to be. (double click on a smart object layer in photoshop and open this in illustrator)

    -> select an .ai file in finder

    -> richt click, get info

    -> set open with to "illustrator

    -> click "change all".

    I don't remember if had to relaunch photoshop.

    Anyway, it fixed the problem for me.

    Sam

    3 replies

    pedrogvisalx
    pedrogvisalx
    Participant
    March 25, 2022

    Hi, i have this error on monterey 12.3 with both photoshop and illustrator up to date on the CC.

    aakashgohil
    aakashgohil
    Participant
    March 28, 2022

    Even im facing the same issue on mac monterey lastest update.

    My photoshop and Illustrator are upto date. However when i click on the smart object thumbnail in photoshop the object does'nt open in illustrator. this is the pop up i get when i try to open smart object.

      T
      thebeastisback
      Participant
      March 28, 2022

      I'm getting this -1703 error for the first time today as well. I'm not sure what's happening. Everything was working fine yesterday.

        Sam Cornelis
        Sam CornelisCorrect answer
        Inspiring
        March 17, 2019

        It is Mojave related.

        If I double clicked on an ai file in the finder window, it opens in a PDF import window in Photoshop.

        The same happened if I double clicked on a smart object layer (an original ai file) in Photoshop. It opens that PDF import window in Photoshop.

        Then I changed the default program for AI files to Illustrator and it works again as it used to be. (double click on a smart object layer in photoshop and open this in illustrator)

        -> select an .ai file in finder

        -> richt click, get info

        -> set open with to "illustrator

        -> click "change all".

        I don't remember if had to relaunch photoshop.

        Anyway, it fixed the problem for me.

        Sam

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          S
          silvionycAuthor
          Participant
          March 17, 2019

          Thanks Monika and Sam,

          Sam, I am glad that it got resolved for you. You are totally right, it is indeed a Mojave issue. I tested older ai files, the problem seems with Illustrator's Edit / Copy -> to - Apple's clipboard. For example a simple square is viewed as a xml text encoding. So Photoshop gets the square from AI but it can't communicate back with AI prompting a 'Text Import Options' box. I tested it in Windows AI and all worked fine. I will try again resolve that with Adobe. Thanks again.

          Silvio

            D
            deantonibrito
            Inspiring
            December 5, 2019

            Same problem here. Dont know what to do. Please help Adobe

            Monika Gause
            Community Expert
            Monika GauseCommunity Expert
            Community Expert
            March 16, 2019

            Which system?

            Which version of the software?

            Please tell us step by step what you are doing.

            Does the smart object show in the Photoshop file?

            S
            silvionycAuthor
            Participant
            March 17, 2019

            I am running Mac OS Mojave.

            1) I created an graphic in Illustrator

            2) I copied it and pasted in a new document in Photoshop as a 'Vector Smart Object', and made few adjustments to vector graphic

            3) I double clicked the 'Vector Smart Object' icon, to open it in illustrator >> this dialog box 'Text Import Options' prompts with encoding for Platforms, Character set defaulted to ANSI + (about 10 more other types); carriage returns checked boxes, and 'Extar Spaces' default checked value 3.

            I have tried

            a) hitting OK within the various options

            b) all results leads me to an SVG  text file (in Illustrator)

            I also have reinstalled creative cloud, and reinstalled all apps individually, including Photoshop and Illustrator with new reseted preferences. Lastly, in AI Preferences under 'File Handling & Clipboard I have clicked off all settings, and using the mac Activity monitor I reset Apples's default clipboard. Nothing resolved. Since the Adobe support is super unhelpful, I am out of hope.

            Thanks in advance Monika for any additional help that you can send my way.

            Regards,

            Silvio

            Monika Gause
            Community Expert
            Monika GauseCommunity Expert
            Community Expert
            March 17, 2019

            and made few adjustments to vector graphic

            What exactly did you do? Double clicked that smart object in Photoshop and then saved it?

            The trouble is that your vector artwork seems corrupt. But you have an additional problem: the vector artwork is inside Photoshop. You don't have it as a separate file.

            What you can try: Save the Photoshop file as PSD and open that in Illustrator (embed, Layers converted to objects).

            If that doesn't work and I'm really not sure if it can work at all, try this:

            Save as a Photoshop PDF and open that in Illustrator and see what you can get. It would be important to delete any transparency or layer effects from that Smart Object in Photoshop before saving it as a PDF.

            Also: I don't know if this can work at all.

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