Skip to main content
K
KinkEngineering
Participant
April 24, 2020
Answered

Error while saving templates in Illustrator:"You don’t have permission to save in this location"

  • April 24, 2020
  • 3 replies
  • 24483 views

I just updated AI yesterday (I know a little late) and it seems to have lost my saved templates. When I try to create a new template file (create new artboard with the right dimensions then go to save template) It opens the Adobe folder that the templates are saved in. Makes sense. Though it will not allow me to save there. I had no issues before the update. Am I missing something I should do?

 

Before you ask, yes, I did google it and I can't find a fix for it. All I want is to make this the default template whenever a new file is opened up.

 

 

{Renamed by MOD}

    Correct answer Ton Frederiks

    Thanks! That helped me setup the template I needed to save immediately, but do you know if there are settings to change so I don't have to do that every time? 


    Select the templates folder and choose Cmd i (get info).

    Scroll down and unlock the lock on the bottom right.

    Enter your Admin password.

    Change the permissions for Everyone to Read & Write

    3 replies

    tinydeerstudio
    tinydeerstudio
    Participant
    November 18, 2020

    What would the fix be for this same issue on a Mac? 

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    November 18, 2020

    Save it on the desktop and copy it to the Illustrator Application folder > Cool Extras > (your language folder) > Templates and give your administrator password when prompted.

      tinydeerstudio
      tinydeerstudio
      Participant
      November 18, 2020

      Thanks! That helped me setup the template I needed to save immediately, but do you know if there are settings to change so I don't have to do that every time? 

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      May 1, 2020

      Hi there,

      I would like to know if the steps suggested above worked for you, or the issue still persists.
      Kindly update the discussion if you still need assistance with it.

      Thanks,
      Srishti

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      April 24, 2020

      Hi there,

       

      While updating applications, sometimes the permissions on application folders get affected. Please try following the steps shared here (https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html) and let us know how it goes.

       

      Regards,

      Srishti

      K
      KinkEngineeringAuthor
      Participant
      April 24, 2020

      I have already done this, and I have nothing under the deny collum. This is not the issue.

      The picture I tried to attach last time didn't seem to want to add. I'll try again.

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      April 26, 2020

      Thanks for trying that. Looks like your account doesn't have Admin privileges? Please try following these steps and let us know how it goes:

       

      • Go to C:\Program Files
      • Right click "Adobe" folder.
      • Select Properties > Security, and click Edit.
      • In the Permissions dialog, select your user name.
      • In the Permissions area, de-select the Deny checkbox.
      • Click OK twice.
      • Then Restart Illustrator and try to save templates.

       

      Regards!

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices