Export for Screens Crashes When Changing Formats

Forum|Forum|1 year ago
October 1, 2024
2 replies
407 views

Anytime I try to change or add a format, I try to type in any of the fields, scale, suffix, or format, Illustrator crashes. There are no workarounds I've found and this has been happening for a few versions now.

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Anubhav M

Community Manager

Hello @counteragent,

That doesn't seem correct. Could you please try the suggestions provided in this help article (https://adobe.ly/4eOWLFz) and see if they resolve the issue? Additionally, kindly submit the crash report using your Adobe email address and share it here for quicker tracking. You can find the steps here: (https://adobe.ly/3Y7aEtd).

Looking forward to hearing from you.

Anubhav

C

counteragentAuthor

Participating Frequently

The problem is it never fully crashes with a report dialog. I have to force quit it, otherwise it just sits, not responding with the beachball spinning forever. Also, I generated the system report (sysdiagnose.tar.gz) but it won't let me upload it here. I tried a zip version too, didn't work.

C

counteragentAuthor

Participating Frequently

Also, the file is over 470mb, so I couldn't share it here or as an email attachment like the articles says to do.

Monika Gause

Community Expert

Did you already try and reset the preferences?

C

counteragentAuthor

Participating Frequently

Yes. I've tried that, plus completely uninstalling/removing with the Adobe Creative Cloud Cleaner Tool. This also happens on both my work and home computers, both Macs.

It's specifically when you try to type in the Scale, Suffix, or Format fields. The dropdown function for Format usually works without crashing.

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