Hi All,
We are sorry for the trouble. We are able to replicate the issue, and the bug is logged with the product team. The product team is currently investigating the issue. I would request you all to upvote this UserVoice and add your comments there, which will help in prioritizing the issue getting fixed. By doing this, you will keep getting updates. In the meantime, you may try the following workaround:
- Install an older version of Illustrator v26.0.3
- Uninstall Illustrator using the CC Cleaner tool
- Manually remove the preferences for Illustrator:
- Go to Location C:\Users\%userprofile%\AppData\Roaming\Adobe
- Rename Adobe Illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 26 Settings.old
Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will
launch with default settings. You can also take a backup of the folders in case you want to. The location is mentioned above.
- Re-install Illustrator from the Creative Cloud Desktop app
We will reach out to you if we need any information and update the discussion once we get an update.
In the meantime, I would request you to try the workaround suggested above, be patient, and stay tuned for the updates.
Thanks,
Anshul Saini
#Marking it correct to highlight. We'll update the discussion once we have an update.