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bretts18600654
Participant
May 28, 2025
Question

Exporting image as PNG shows blank

  • May 28, 2025
  • 1 reply
  • 183 views

I usually export all files as PNG to share easier through email, text or other messaging services.  I am not unable to export as "png" as it just shows a blank area when previewing what the PNG will look like.  Does not matter if the background is white, black or transparent it shows nothing as if there isn't an image being exported.  Please offere any advice if you've had this happen or simple troubleshooting that i can use to try to fix this.

1 reply

Ton Frederiks
Community Expert
Community Expert
May 28, 2025

It is a known problem, the preview is missing but the export should be fine.

Export for screens does show a preview.

I had this problem, but it seems to work now with the 29.5.1 version

Edit: Sometimes it works. As a workaround, undock the Control Panel.

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/48119207-preview-in-png-export-options-panel-doesn-t-work