Hi,Since upgrading to macOS 27 (Golden Gate), all items under Window > Extensions are greyed out and can’t be opened in Illustrator: Libraries, Free Stock Search and Pantone Connect.SetupIllustrator 2026, version 30.8.2 macOS Golden Gate 27.0.1 MacBook Pro 16" (Nov 2023), Apple M3 Pro, 18 GBWhat I’ve checkedA document is open (the items stay greyed out regardless). Restarting Illustrator twice did not help. Result of the reinstall: to be completed once you have tested it.Since Adobe’s own panels (Libraries, Free Stock Search) are affected too, this doesn’t look specific to Pantone Connect. It seems related to how extensions load on macOS 27.Is this a known issue, and is a fix planned? Has anyone found a workaround?Thanks.

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Extensions greyed out in Illustrator 2026 (30.8.2) on macOS 27.0.1 Golden Gate: Pantone Connect, Libraries, Free Stock Search

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Hi,

Since upgrading to macOS 27 (Golden Gate), all items under Window > Extensions are greyed out and can’t be opened in Illustrator: Libraries, Free Stock Search and Pantone Connect.

Setup

Illustrator 2026, version 30.8.2
macOS Golden Gate 27.0.1
MacBook Pro 16" (Nov 2023), Apple M3 Pro, 18 GB

What I’ve checked

A document is open (the items stay greyed out regardless).
Restarting Illustrator twice did not help.
Result of the reinstall: to be completed once you have tested it.

Since Adobe’s own panels (Libraries, Free Stock Search) are affected too, this doesn’t look specific to Pantone Connect. It seems related to how extensions load on macOS 27.

Is this a known issue, and is a fix planned? Has anyone found a workaround?

Thanks.

Ton FrederiksCorrect answer

Community Expert

@Cécilia0101 Did you try to reset your preferences? https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html

Ton Frederiks

Correct answer

Community Expert

@Cécilia0101 Did you try to reset your preferences? https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html

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C

Cécilia0101Author

Participant

Thank you for the suggestion.

Resetting the Illustrator preferences fixed it: Window > Extensions is working again, and Pantone Connect, Libraries and Free Stock Search are all usable.

So the issue was a corrupted preferences file, not macOS 27 Golden Gate. For anyone with the same symptom (Illustrator 30.8.2, macOS 27.0.1, all extensions greyed out): try Preferences > General > Reset Preferences first, then relaunch.

Thanks again.

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Ton Frederiks

Community Expert

Good to hear that helped.

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Monika Gause

Community Expert

Illustrator is not on the official list of compatible apps for Golden Gate. Have you checked whether your extensions and extensions in general are compatible?

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C

Cécilia0101Author

Participant

Hi, and thanks for the reply.

Understood that Illustrator isn’t officially supported on macOS Golden Gate yet. To answer your question about extensions: the issue isn’t limited to third-party extensions. Adobe’s own panels under Window > Extensions (Libraries and Free Stock Search) are greyed out as well, in addition to Pantone Connect. All of them are unavailable, even with a document open.

Setup: Illustrator 30.8.2, macOS 27.0.1, MacBook Pro M3 Pro.

Could you tell me whether Adobe plans to add Illustrator to the compatible list, and whether a fix or beta build is expected for extensions on macOS 27?

Thanks.

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