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Tiffany295751729sca
Participant
December 27, 2023
Question

Extreme lag when selecting in Adobe Illustrator 2023 using Apple M1 Mac

  • December 27, 2023
  • 1 reply
  • 484 views

When selecting an object with the selection tool (V) I would need to wait for awhile to be fully selected. If not then it will move together with my cursor. I tried to delete, uninstall Adobe Illustrator (and everything I could think of) but there's a major lag and bug on the selection tool. Is anybody experiencing the same thing and could find a way to fix it? 

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    1 reply

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    December 27, 2023

    Hello @Tiffany295751729sca,

     

    I'm sorry to hear about the lag issue you're facing with the selection tool in Adobe Illustrator on your Apple M1 Mac. To help diagnose the problem, could you please provide some additional information?

    • When did the issue start? Did it happen after a particular update, change, or installation?

    • Have you noticed any patterns or specific scenarios where the lag is more prominent? For example, does it occur with specific types of objects or documents?

    • Have you made any recent updates to your system, Illustrator, or any third-party plugins?

     

    Additionally, I recommend trying to work in macOS Safe Mode to see if the issue persists. Safe Mode can help identify if the problem is related to third-party extensions or drivers.

     

    Try using the Illustrator app only in Safe Mode and observe if the lag issue persists with the selection tool. Let me know the results, and we can proceed with further troubleshooting based on the information you provide.

     

    Best,

    Anshul Saini

    T
    Tiffany295751729scaAuthor
    Participant
    December 27, 2023

    Thanks for the update. Yes, there is no lag or selection delay in Safe Mode. However in safe mode, many fonts are not available, and I'm not able to work on my client's projects. 

    • When did the issue start? Started a day ago. Nothing in particular that triggred it.

    • Have you noticed any patterns or specific scenarios where the lag is more prominent? No. Just the selection tool (V) that delays. It will take about few seconds for the selection tool to fully "select" then I can only procceed the next action if not then it will just move along with my cursor. 

    • Have you made any recent updates to your system, Illustrator, or any third-party plugins? No

    T
    Tiffany295751729scaAuthor
    Participant
    December 27, 2023

    Just to add on, maybe the issue started as I'm using my company mac and they recently released an update / policy that we'll need to update for our Mac. 

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