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Carefree_socialite5898
Participant
September 9, 2026
Question

Eyedropper picks up wrong colour

So eyedropper tool is gone bunkers. See attached images. It doesent pick up wrong shade it picks up an entirely different colour. (Issue appeared since updated to the lates mac os sistem)

 

 

    2 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    September 25, 2026

    Hi Carefree_socialite5898,

    Hope you’re doing well!
     

    We would like to follow up on your issue. Were you able to resolve the issue? Please feel free to update the discussion if you need further assistance. 

    We would be happy to help.

     

    Thanks,

    Harshika

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    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    September 9, 2026

    ​@Carefree_socialite5898 sometimes when strange things happen, a reset of Preferences can help.

    https://helpx.adobe.com/illustrator/desktop/get-started/preferences-and-settings/set-app-preferences.html

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