Skip to main content
DRock22
DRock22
Inspiring
January 12, 2021
Answered

Eyedropper tool missing

  • January 12, 2021
  • 15 replies
  • 16522 views

Wondering if anyone else is having this issue with the latest Illustrator update (25.1) on windows 10. 
My eyedropper tool is completely gone. When I go to edit the toolbar, the eyedropper tool does not show up in the list. I can't even use the keyboard shortcut to activate it. 

    Correct answer HeatherS87

    I can't upload their PDF file with instructions, so I'm uploading a jpg of it, and including the text from the workaround here.

     

    The mentioned plugins reside in C:\Program Files\Adobe\Adobe Illustrator 2021\Plugins\
    Esko\Data Exchange\Inspection Setup and C:\Program Files\Adobe\Adobe
    Illustrator 2021\Plug-ins\Esko\Notes

     

    15 replies

    Show previous replies
    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    January 14, 2021

    Do you all have third party plugins installed?

      E
      Edward5E8D
      Participant
      January 14, 2021

      Only Esko. However, I deleted and reinstalled it. Still no eyedropper.

        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        January 15, 2021

        What happens when youuninstall it - is the eyedropper then present?

         

        Is Esko already compatible for that version?

        E
        Edward5E8D
        Participant
        January 14, 2021

        I am also having this issue.

          R
          reneeh69484350
          Participating Frequently
          January 14, 2021

          I am having the same issue with this newest update (25.1)

            DRock22
            DRock22Author
            Inspiring
            January 14, 2021

            Finally someone else! So I'm not going crazy! 

              M
              MySaf
              Participant
              March 24, 2021

              mine too, the eyedropper is gone and I'm going crazy this tool is missing now.

              DRock22
              DRock22Author
              Inspiring
              January 14, 2021

              Well, the eyedropper tool is gone again... 

              Monika Gause
              Community Expert
              Monika GauseCommunity Expert
              Community Expert
              January 14, 2021

              Did you already reboot the computer?

              What happens when you go to Window > Tools > Advanced?

              What happens when you reset the preferences. This will erase yll your settings: https://helpx.adobe.com/illustrator/using/setting-preferences.html

              DRock22
              DRock22Author
              Inspiring
              January 14, 2021

              Yes, I have rebooted the computer. I've rolled back Illustrator to the previous version (which doesn't have this issue), and re-updated Illustrator. The first time Illustrator opens after updating, the eyedropper tool is there. After reboot, it's gone.
              The tools are already in avanced mode. The screen shot in in the "default" advanced mode. No eyedropper and the tools are not grouped together the same either (measure tool and inspection setup which are usually grouped with the eyedropper). 
              I have reset the prefrences and I still get the same problem. The first time Illustrator opens after updating, the eyedropper tool is there. After reboot, it's gone. 

              Monika Gause
              Community Expert
              Monika GauseCommunity Expert
              Community Expert
              January 12, 2021

              So when you go to Window> Tools > Advanced, the eyedropper still does not appear?

              Did you reset the preferences when updating?

              DRock22
              DRock22Author
              Inspiring
              January 12, 2021

              No, it was not showing up at all. And no, I didn't reset the prefrences. I ended up rolling back to the previous version of Illustrator and then updating again and it fixed the problem. This site wouldn't let me edit or delete this post. 

              Monika Gause
              Community Expert
              Monika GauseCommunity Expert
              Community Expert
              January 12, 2021

              Thank you for the information.

              Please mark your own answer as the solution. It will help others.

              Terms & ConditionsAccessibility statement
              Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices