fallo con ventana de Guardar

Forum|Forum|2 years ago
July 8, 2024
4 replies
1254 views

¿Podrías ayudarme a solucionar este problema en illustrator, cuando quiero guardar mi archivo no me sale o no visualizo las opciones y me sale esa ventana en negro, como puedo solucionarlo?

How-to

This topic has been closed for replies.

Anubhav M

Community Manager

Hello @ruth38472883c31q,

We are still waiting for your response. Kindly let us know if it has been resolved or if you need further assistance.

Looking forward to hearing from you.

Thanks,

Anubhav

creative explorer

Community Expert

@ruth38472883c31q this person suggested to 'Save as a Copy' that did the trick. And in that same post, some just log-out and signed back in...try those two methods!

https://community.adobe.com/t5/illustrator-discussions/save-as-screen-appears-black-illustrator/m-p/14469085

m

Monika Gause

Community Expert

Can you check out this? Does this solve your issue?

Anubhav M

Community Manager

Hello @ruth38472883c31q,

I'm sorry to hear about your experience and for the delayed response. I hope the problem is resolved by now. If not, kindly try the following steps and check if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

Looking forward to hearing from you.

Thanks,

Anubhav

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