fallo con ventana de Guardar

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¿Podrías ayudarme a solucionar este problema en illustrator, cuando quiero guardar mi archivo no me sale o no visualizo las opciones y me sale esa ventana en negro, como puedo solucionarlo?

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Anubhav M

Community Manager

Hello @ruth38472883c31q,

We are still waiting for your response. Kindly let us know if it has been resolved or if you need further assistance.

Looking forward to hearing from you.

Thanks,

Anubhav

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justlearn

Community Expert

@ruth38472883c31q this person suggested to 'Save as a Copy' that did the trick. And in that same post, some just log-out and signed back in...try those two methods!

https://community.adobe.com/t5/illustrator-discussions/save-as-screen-appears-black-illustrator/m-p/14469085

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m

Monika Gause

Community Expert

Can you check out this? Does this solve your issue?

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Anubhav M

Community Manager

Hello @ruth38472883c31q,

I'm sorry to hear about your experience and for the delayed response. I hope the problem is resolved by now. If not, kindly try the following steps and check if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

Looking forward to hearing from you.

Thanks,

Anubhav

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