fetching your subscription details

Forum|Forum|9 months ago
October 17, 2025
1 reply
182 views

Hace un mes no puedo ingresar a mi cuenta de illustrator, me sale 'fetching your subscription details', tengo subscripcion activa. Necesito el acceso desde para ipad

Bug

Anubhav M

Community Manager

Hello @Nairr,

That does seems strange. Could you check for any pending OS updates and install them to check if it helps? Also, try deleting the app, restarting your iPad and then reinstalling Illustrator to check if it helps.

Looking forward to hearing from you.

Anubhav

N

NairrAuthor

Participant

Ya tiene todas las actualizaciones al dia, el ipad como el programa, elimine e instale nuevamente reiteradas veces, sigo sin poder acceder

Harshika Verma

Community Manager

Thanks for checking. Could you please confirm that you're logging in with the correct Adobe ID? Make sure it's the same ID associated with your subscription.

We will be happy to assist you further.

Thanks,

Harshika

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