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Joey323144427alr
Participant
September 15, 2023
Question

File lost at end of free trail

  • September 15, 2023
  • 1 reply
  • 129 views

My free trial ended. I paid for the program, but now I can not locate the file I was working on during the free trail. Is there a way to recover it? 

This topic has been closed for replies.

1 reply

Doug A Roberts
Community Expert
Doug A RobertsCommunity Expert
Community Expert
September 15, 2023

Was it saved as a cloud document or on your local storage?

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 15, 2023

Hello @Joey323144427alr,

 

We understand how frustrating it can be to lose important work. Would you mind trying to navigate to the Cloud Documents website (https://assets.adobe.com/cloud-documents) and checking if your files are available there? Also, try checking if you might have used a different account / Social Sign-in (Facebook/Google, etc.) when signing up for the trial and share your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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