File Names are greyed out in Illustrator 2021

Forum|Forum|4 years ago
November 3, 2021
6 replies
516 views

Using a 2019 iMac 3.7GHz6-Core Intel Core i5, Mac os 11.6. My file names are grayed out and have been for some time. Using Macs since mid 90's and I'm ususally pretty good at figuring things out but I'm stumped. Any ideas or help out there would be much appreciated!

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sideliner

Known Participant

Same. 'Open' brings up files all greyed out - they'll open fine, but there's obviously some bug that's been around for a long time now through a few updates.

Anubhav M

Community Manager

Hello @sideliner, @Frank69,

We understand how frustrating it can be to encounter technical issues while working in Illustrator. Would you mind checking if Illustrator has Full Disk Access by following the steps shared in this third-party help article (https://kb.synology.com/en-us/C2/tutorial/How_to_enable_Full_Disk_Access_on_a_Mac) and also checking for pending Illustrator/macOS updates and installing them to let us know if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

sideliner

Known Participant

Hi Anubhav, thanks for responding.

Turns out Full Disk Access was already turned on for Ai. Same for Photoshop and Lightroom, my other most used apps apart from Indesign. Indesign was turned off, so I turned that on while there.

Now Ai shows files in the normal way too. Why/how would the setting for Id affect Ai behavior? Who knows 🙂