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valerie27145750symw
Participant
January 11, 2023
Answered

File Not Found Error - Missing files

  • January 11, 2023
  • 2 replies
  • 1369 views

Yesterday and today I was saving files for production and after about an hour the files and their folder completely dissapear! I didn't delete them. When I try to Open Recent Files I get the error message File Does Not Exit. The file I saved last is still open on my screen but doesnt exist as a saved file anymore, along with all the other files before it. If I recreate the missing folder, it knows to save it there, but if I don't it defaults to my documents folder. Is there a way to fix this?! Haaalp!

Yes, I recently updated Illustrator and aquired the Pantone Connect Plugin. Is there a bug? Is there a fix?!

This topic has been closed for replies.
Correct answer valerie27145750symw

I discontinued using "." in my file that I saved on our server. I also performed (3) Adobe Illustrator Updates (Bug Fixes). The problem appears to be reseolved.

2 replies

V
valerie27145750symwAuthorCorrect answer
Participant
January 19, 2023

I discontinued using "." in my file that I saved on our server. I also performed (3) Adobe Illustrator Updates (Bug Fixes). The problem appears to be reseolved.

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
January 25, 2023

Hello @valerie27145750symw,

 

Glad to hear that you were able to resolve the problem, and thanks for sharing the solution here. While you can use Illustrator files from networks and removable media, you can compromise the performance and reliability of the application. This is why we recommend working on files from a local drive, as suggested by Monika. You may learn more about this here: (https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html).

 

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,

Anubhav

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
January 11, 2023

Where were you saving them local drive, network, cloud? Do you have more than one account for the cloud? Did you check your trash there are key commands on both OS which put into trash, happened to me last week, and I have been doing this for a long time.

 

File >> save as and save the file on your screen and turn off pdf compatible, to your local hard drive for the best chance. Once safely saved restart and ensure your Adobe Cloud app is up and running.

 

Please show a relevant screenshot to get the best help, we can see if you have an asterisk after your file name  and more without asking many many questions.

V
valerie27145750symwAuthor
Participant
January 11, 2023

Thank you for the reply. I was saving the files as PDFs (high quality print) on my company's server.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
January 11, 2023

Saving to a server is risky in Illustrator. It might work for some people, but not for others.

Also check if file names contain special characters (this includes folder names)

And also in the Illustrator preferences you might want to turn off "Save in background"

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